Frequently Asked Questions (FAQs)
Service-Related
1. What services does ReptaWrite offer?
We provide high-end language services, including academic paper translation, academic editing, literature translation, technical document translation, and machine translation post-editing (MTPE), covering various academic and technical fields.
2. Do you support multilingual translation?
Currently, we offer bidirectional translation between Simplified Chinese, Traditional Chinese, and English, ensuring accurate and professional language expression.
3. What are the key features of ReptaWrite?
Our strengths lie in precise terminology usage, strict adherence to academic standards, and a multi-round review process, ensuring high-quality and professional translations.
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Quality Assurance & Confidentiality
4. How do you ensure the accuracy and quality of translations?
We implement a three-step quality assurance process, including professional translation, editorial review, and final proofreading, to guarantee the accuracy of every translation.
5. How do you protect client data and confidentiality?
We strictly adhere to confidentiality agreements. All client materials are securely protected and used exclusively within the project team, ensuring no unauthorized access or data breaches.
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Orders & Pricing
6. How can I submit a translation order?
You can submit a quote request via our inquiry system on this website or contact our customer service team by emailing support@reptawrite.com.
7. How are translation fees calculated?
Translation fees are based on factors such as word count, target language, and type of service. After submitting your order, we will provide a detailed quotation.
8. Do you offer free trial translations?
Yes, we offer free trial translations of up to 400 words. Feel free to contact us for details.
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Delivery & After-Sales Service
9. What is the turnaround time for translation projects?
Turnaround time depends on the complexity and word count of the project. Regular projects are typically completed within 3–5 business days. We do not charge extra for expedited services, but feasibility will be assessed case by case.
10. Can I request revisions if I am not satisfied with the translation?
Absolutely! We provide free after-sales revision services until you are satisfied. Please submit your specific revision requests within 7 business days after delivery.
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Refund Policy
11. Can I request a refund after placing an order?
ReptaWrite is committed to delivering high-quality language services with a focus on customer satisfaction. We have established a transparent and fair refund policy to protect your rights.
#1. Refundable Scenarios
- Before the project starts: If you have made a payment but the project has not yet started (i.e., not assigned to a translator or no work has begun), you may request a full refund.
- Quality issues: If you believe the delivered work does not meet the agreed standards and you are still unsatisfied after sufficient revisions, you may apply for a partial refund based on the situation.
- Delivery delays: If the project is significantly delayed due to our fault and not delivered on time, you may request a partial refund as compensation, with the amount determined based on the extent of the delay.
#2. Non-Refundable Scenarios
- Completed services: No refunds will be provided for projects that have been completed and delivered as per the requirements, without quality issues or revision requests within the after-sales period.
- Order cancellations by the client: If the project has started and the client cancels for personal reasons, the completed portion is non-refundable, and a partial refund may be considered for the remaining work based on progress.
- Late revision requests: Quality disputes raised after the 7-business-day after-sales period will not be eligible for refunds, but reasonable revisions may still be provided.
#3. Refund Process
- Submit a refund request: Please send your refund request with relevant details to support@reptawrite.com.
- Review & processing: We will review your request within 3 business days and notify you of the result via email.
- Refund method: Refunds will be issued via the original payment method, with processing times of 5–10 business days, depending on the payment platform.
#4. Special Notes
- For international transactions, any differences caused by exchange rate fluctuations or bank fees will be borne by the client.
- For team collaborations or long-term projects, the refund policy may be adjusted based on the specific contract terms.
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Privacy Policy
12. How do you protect my privacy?
ReptaWrite takes your privacy and data security very seriously. We are committed to implementing strict measures to protect your personal information and documents, ensuring they are not accessed, used, or disclosed without your authorization.
For more details, please refer to our Privacy Policy.